Return & Refund Policy

Thank you for choosing at lucolo.com! Your satisfaction is always our highest honor.

In terms of returns, we offer a flexible return and refund policy.

1. Submit a request: Within 30 days, apply for a return through our customer service email （info@lucolo.com）and provide order details.
2. Await approval: We will confirm the return/exchange plan and provide the return address within 24 hours
3. Return the item: Ensure the item is in its original packaging and include a note in the return package stating the reason for the return, order number, name, and contact information.
4. Process the refund:  Upon receiving the returned item, please allow us 3 to 5 business days to process your refund, including exchanging the item, refunding points, or issuing a refund.

Please note

1. We will process your refund as soon as possible after receiving and confirming the returned item. The specific refund time may vary depending on the payment method and the bank's processing time.

Additionally, please let us know if you would like to exchange the item, earn store credit, or receive a refund for the cost of the item.

Thank you again for choosing lucolo. We are committed to providing you with high-quality Product and excellent service. May Product become a part of your life, bringing you peace and joy.